Question

Answer

What is the ESD?

The Expatriate Services Division (ESD), under the Immigration Department of Malaysia, is a one-stop centre which facilitates company registration with a customer centric approach.

Why do I need to go to the ESD?

The Expatriate Services Division (ESD) enables companies to submit expatriate-related immigration information online to facilitate the application process involved in registering and approving companies that wish to hire expatriates.

What are the type of services offered at the ESD?

The ESD offers registration services for companies who wish to employ eligible expatriates. In addition, ESD also facilitates expatriate related passes for Embassy and any temporary manual applications. All companies will need to register with the ESD as a first step.


Through ESD’s Malaysia Expatriate Talent Service Centre (MYXpats Centre), ESD approved companies can apply for a range of expatriate passes which includes: the Employment Pass, the Residence Pass-Talent, the Professional Visit Pass and related passes such as the Dependant Pass, the Long-Term Social Visit Pass, or the Visit Pass (Temporary Employment) - Foreign Maids.

Who should I liaise with at ESD?

There are several Immigration officers who are ready to assist you at the Expatriate Services Division (ESD). You may liaise with any Immigration Officer at ESD to seek clarification on any related matter pertaining to expatriate passes.

Why do I have to register via the Expatriate Services Division (ESD)?

Companies need to obtain approval through ESD before applying for expatriate passes. Companies registering via the ESD’s online system will enjoy an improved, safe and secure online experience in the application process.

How long does it take for my company to be registered?

Following the submission of all required documents are in order, it takes fourteen (14) working days for the process to be completed. The company registration process flow is as below:


Step 1: Create account (register online)

Step 2: Submit application online

Step 3: Application in process by Immigration officer

Step 4: Status notification

Step 5: Company activation


Is my company eligible to register with the ESD?

There are two requirements needed before companies can proceed with the ESD registration. Please go through the requirements details below.


1. Company must be registered with:

a. The Companies Commission of Malaysia (SSM) under Companies Act 1965; or

b. The Registry of Societies Malaysia under the Organisation Act 1966; or

c. Associations/Cooperatives registered under the laws of Malaysia.


2. Company Paid-up capital* (Not applicable to incorporated and limited companies, and associations/organisations under the laws of Malaysia.)


EQUITY                                   PAID-UP CAPITAL


100% Local Owned                    RM250,000


Joint Venture (minimum               RM350,000
foreign equity is 30%)


100% Foreign Owned                  RM500,000


Foreign owned companies
running Wholesale, Retail and
Trade (WRT) License is
compulsory. Refer to the             RM1,000,000
Ministry of Domestic Trade,
Co-operatives and Consumerism
WRT license application guideline


How do I register online for company registration?

Applications can be made via the ESD website at esd.imi.gov.my. Please ensure you have all the required documents below before proceeding with registration:


1. Copy of all company director’s MyKad or Passport copy.

2. Company Profile

3. Copy of Company’s Phone Bill

4. Tenancy Agreement/Sales & Purchase Agreement (S&P)

5. e-SSM Printout

6. SSM Form 9

7. SSM Form 24

8. SSM Form 49

9. Latest Financial Report

10. Copy of Local Authorities License – Lesen Pihak Berkuasa Tempatan (PBT) (if applicable)

11. Other business licenses (WRT, CIDB, other SSM forms, or any other supporting documents)

What do I do after my company has been registered successfully?

Companies can login to the ESD website and begin submitting their applications to hire expatriates

I did not receive any activation account. What should I do?

Check your junk or spam folder. If the activation email still cannot be found, kindly email esdhelpdesk@imi.gov.my to request for the activation email to be sent again.

How can I retrieve my company’s login ID and password?

Please use the “FORGOT PASSWORD” feature on the ESD website. A new password will be sent to the ESD registered email address which you have used to activate your account.

How can I amend information about my company (such as the company name, ROC number, email address, etc.)?

Kindly submit a letter on the company's letterhead to the ESD at Unit Inspektorat to notify us on any change of information.

Where is the ESD located?

The Expatriate Services Division (ESD) is located at the Immigration Department of Malaysia, Level 3 (Podium), No.15 Persiaran Perdana, Presint 2, 62550 Putrajaya.


You can email us at esdhelpdesk@imi.gov.my or visit esd.imi.gov.my for more information.

Can the expatriate applicant submit dependants together when submitting the application?


Yes, the expatriate applicant may submit the dependants' application together when submitting the application.


How do I change the passport or visa details if the application has already been approved?


Please provide an official letter to inform the MYXpats Centre of the changes together with necessary supporting documents.


What do I do after my company has been registered successfully?

Companies can login to the ESD website and begin submitting their applications to hire expatriates.

How long will it take to process and approve the Employment Pass application?

Once all required documents have been submitted, all applications will be processed within five (5) working days.

Does the company need to submit hardcopies of uploaded documents after the application is submitted?

The company does not need to submit hardcopies unless there is a request from MYXpats Centre to view the original documents.

If my company submits a projection for 20 expatriates, does this mean that MYXpats Centre will approve all 20 expatriate permits at once?

No, all expatriate Employment Pass applications will be assessed on an individual basis, based on the merits of each application submitted.

How do I apply for an Employment Pass?

Expatriates are not allowed to apply for their own immigration passes. The application must be done by the company that intends to hire the expatriate.

What are MYXpats Centre's operating hours?

MYXpats Centre's operating hours are from 9:00 am to 5:00 pm from Mondays to Fridays.

How will I know if the application is approved or rejected?

You will be notified via the system. If approved, the approval letter will also be issued and can be printed directly from the system.

Why does my company have to submit a projection for expatriate talent requirements to the ESD?

This is to ensure that company planning and estimation for expatriate talent are based on realistic estimates derived from the company’s annual business plan and/or project requirements.

How long will it take for my company’s expatriate projection submission to be processed?

Under the Client Charter, it will take 5 working days to process submissions.